Return Policy: Healot Biomekaniks - Product Return Policy
At Healot Biomekaniks, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items for a refund, exchange, or store credit, provided the following conditions are met:
1. Eligibility for Returns
Timeframe: You must initiate the return process within 30 days from the date of delivery. After 30 days, we cannot accept returns.
Condition: Items must be returned in their original condition, unused, unworn, and with all original tags and packaging intact.
Exclusions: Certain items are not eligible for return, including:
Personalized or customized items.
Hygiene products such as underwear, swimwear, and personal care products (e.g., creams, lotions).
Downloadable software or digital products, unless the product is defective.
Final sale items marked as "final sale" or "non-returnable" at the time of purchase.
2. How to Initiate a Return
Contact Us: Email our customer support team at [Your Customer Support Email] with your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Authorization (RA) number and detailed instructions on how to return the item(s).
Packaging: Securely package the item(s) in the original packaging, if possible. Include a copy of your order confirmation or packing slip inside the package.
Shipping: Ship the item(s) to the address provided in the return instructions. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure your return is received.
3. Return Shipping Costs
You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.
4. Refunds, Exchanges, and Store Credit
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
Exchanges: If you would like to exchange an item, please indicate the desired replacement item in your return request. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit.
Store Credit: Store credit will be issued in the form of a digital gift card and can be used for future purchases on our website.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Ms. Lhey +63 925 854 3916 with your order number and photos of the damaged or defective item. We will arrange for a replacement or refund as quickly as possible.
6. Cancellations
You may cancel your order within 6 hours of placing it, provided the order has not yet been shipped. To cancel your order, please contact us immediately at Ms. Lhey +63 925 854 3916 with your order number.
7. Contact Information
If you have any questions or concerns about our return policy, please contact us at:
Healot Biomekaniks
38B Toronto St. Highview Hills Subdivision, Sampaloc, Apalit, Pampanga
Ms. Lhey +63 925 854 3916
8. Policy Updates
Healot Biomekaniks reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website.
